SHIPPING
All orders in Australia over $200 will be delivered via Express post free of charge. Standard postage or flat fee charges apply for all orders under $200 and will be calculated at checkout. We use Australia Post for all of our shipping.
We ship to most International destinations using Australia Post. International orders are charged a flat rate of AUD$30. Free International Shipping for orders over AUD$300.
Victoria Stag is not responsible for any delays or additional taxes and duties applied at your country’s port of entry.
Please be mindful that Australia Post may experience delays and this is out of Victoria Stag's control.
SITEWIDE SALES
During a sale, order volumes may increase the time for our staff to dispatch orders. Please allow for additional days for your order to arrive. If you have paid for Express Postage and you need to have your order by a particular date, please contact us and we will try to meet this requirement but we will not guarantee a delivery date. Please note that our standard dispatch of orders may take up to 5 business days.
ORDERS
You will receive an order confirmation as soon as your order has been placed. You will then receive a separate email with tracking information once your order has been dispatched which may take up to 5 business days. You can track your order directly with Australia Post here.
If it has been more than 5 business days and you have not received tracking information, please contact our Customer Service Team by emailing support@victoriastag.com.
Please check your junk mail if you have not received these emails, and ADD us to your safe senders list to ensure you receive all correspondence.
RETURNS
We are happy to accept returns (except final sale or discontinued items) within 21 days from purchase as long as they are unworn / undamaged and within the original packaging.
To complete your return, please fill out the returns form and send both the form and the product too:
Victoria StagPO BOX 4009,
West Footscray,
VIC, 3012, Australia.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
EXCHANGES
If you wish to exchange an item, you will need to:
1. Send the product back to us and we will refund you (excluding final sale items).
2. Place another order of what you would like.
FINAL SALE OR DISCONTINUED ITEMS
Unfortunately, we do not accept refunds on items brought from the 'Shop Sale OR Final Sale' page or discontinued items unless they are deemed damaged or faulty. If we receive sale or discontinued products back, no refund will be made and the clothing will be donated to a goodwill charity or sent back to you which will be at your cost.
REFUNDS
Victoria Stag is happy to offer a full refund on full priced items providing they are returned in accordance to the conditions outlined above.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund has been approved. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 5 business days for a refund to be processed from the date that the returned item is received and in addition, during a sale period, refunds may take longer to process.
Shipping costs are incurred by the purchaser and are unfortunately non-refundable except in the instance that a product is deemed to be faulty.
FAULTY GARMENTS
If you believe that an item you have purchased has a manufacturing fault, is damaged or you received the wrong item, please contact us at support@victoriastag.com as soon as possible. We will assess the garment, and if it is deemed to have a manufacturing fault, we will gladly organise a replacement or refund, at our discretion. Personal wear and tear is not considered a manufacturing fault. We will happily provide a means of return postage for faulty purchases.